Return Policy
Thank you for considering General Cutting Tools for your cutting tool needs. We value your business and want you to be completely satisfied with your purchase. If for any reason you are not satisfied with your purchase, please review our return policy below:
- Return Period: You may return your purchase within 30 days of the original purchase date.
- Eligible Items: All items may be returned, with the exception of custom or special orders.
- Return Process: To initiate a return, please contact our customer service team via email at info@generalcuttingtools.com or by phone at (847) 677-8770. Please provide your order number and the reason for your return. Our team will review your request and provide you with further instructions on how to proceed with your return.
- Return Shipping: The customer is responsible for paying for return shipping costs. We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.
- Restocking Fee: A restocking fee may be applied to some items.
- Refunds: Once we receive and inspect your returned item, we will process your refund. Please note that it may take up to 7 business days for the refund to be reflected on your credit card statement.
- Damaged or Defective Items: If you receive a damaged or defective item, please contact our customer service team immediately at info@generalcuttingtools.com or by phone at (847) 677-8770. We will work with you to resolve the issue and provide a replacement item or issue a refund as necessary.
If you have any additional questions or concerns about our return policy, please don’t hesitate to reach out to us. Thank you for choosing General Cutting Tools.
